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Review of Bennetts Motorcycle Insurance

Submitted by Lori
Review Added: 30/11/2009 - Visitor Rating: 5.00 5.00 (2 votes)


Review Categories:
Motorcycle Insurance

Customer Review Comments:

I've never felt compelled to write a review for anything, but on this occasion I feel it's important for fellow motorcyclists to stay well clear.

I'll list a few of my gripes for ease of comprehension:

  • Customer service: Woeful. Having spoken to many of their representatives, I've had to conclude that they are without doubt the rudest, most unhelpful "Customer Service" specialists I have ever had the displeasure of communicating with. Blunt, unapologetic for their various cock-ups and unfriendly. Most of calls were never logged, which meant no records of previous requests.
  • Administration: Inept. I received 3 copies of my policy (on 2 different occasions). Other important letters never arrived and I had to call repeatedly to understand what was going on. As most of my calls haven't been logged, it meant re-inventing the wheel every time.
  • If you pay by direct debit (which I suppose applies to 90% of people), expect to be charged a pretty hefty premium. As they use a separate credit agency for such transactions, you will be sent various letters etc... rather than a consolidated policy/payment.
  • The coup de grace: Having closed my policy early, I received a letter from a debt collection agency 4 months later, stipulating that the heavies will be round if I down pay a certain amount. This was the first I heard of the debt and no previous letters had arrived explaining a balance (to the credit company) was outstanding.

Good Points: None
Bad Points: Customer Service; total pricing; administration; general lack of professionalism; unpleasantness
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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The comments in this review are the opinion of Lori and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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