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Review of HomeServe Home Emergency Insurance

Submitted by Christine Longmore
Review Added: 10/1/2010 - Visitor Rating: 1.33 1.33 (3 votes)


Review Categories:
Home Insurance

Customer Review Comments:

I have already posted a negative review about HomeServe UK Insurance after they failed to send a plumber out for a plumbing emergency at my home in North Yorkshire UK in November 2009.

They were unable to send a plumber to me despite a requirement to do so and thus failed to adhere to the terms and conditions of the insurance agreement I had with them.

I therefore wrote to the Chief Executive and e-mailed a copy of the letter of complaint to their press office. I received a very prompt response and a full apology (written and verbal) about the poor quality of service. I also received full re-imbursement of all my insurance contributions (289 pounds) and an offer to pay for the services of the plumber I did eventually manage to persuade to attend the leak in my kitchen.

I have to say I was very surprised and grateful for the way HomeServe dealt with my complaint and the resolution.


Good Points: Excellent response to complaints
Bad Points:
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

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The comments in this review are the opinion of Christine Longmore and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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