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Review of eCar Car Insurance

Submitted by Joanne Smith
Review Added: 9/1/2010 - Visitor Rating: 5.00 5.00 (9 votes)


Review Categories:
Car Insurance

Customer Review Comments:

Another driver tried to squeeze past me on a narrow street whilst I was stationary. Completely his fault, which he denied.

Both insurance companies found it difficult getting him to reply to correspondence from them which made the claim difficult to settle. 12 months later, the claim was still ongoing. I received a letter from eCar saying they wanted to settle on a 50-50 liability basis. I refused this because none of it was caused by myself.

16 months later I phoned the claims handlers to find out why it had not yet been settled. They told me it had been settled (3 months ago). All costs had been recovered from other driver and I had been given back my NCB.  A month later my renewal quote arrives which basically appeared to say i had this incident on my policy as a 'fault claim - costs not recovered from other insurer'.

I emailed eCar insurance to tell them. They will not change it as they say the claims handlers have not made them aware of this change. I have chased up the handlers and they say they have the correct info. But they will not comunicate with each other. I have emailed eCar 6 times in less than a week and they rarely reply. I have now made a complaint and am awaiting a response. Shortly I will be forwarding my complaint to the financial ombudsman.

Ecar insurance is an online insurance company. They deal with everything via email. It costs £1.00 per minute from a landlane to call them, and even then they can only deal with technical issues about the website!!!

NEVER AGAIN!


Good Points: None
Bad Points: Bad communication, not responding to complaints, being an online company. Nothing positive to say.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: Please Select
Made a Claim? Yes
Recommended? No

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All comments in this review are the opinion of Joanne Smith and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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