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They claim a "local" engineer will attend, which implies to me a fairly quick response, but at this quiet time of year (Sept) they are not able to offer an appointment for 10 days. A long time to be without hot water. A real local engineer was able to come the next day and fixed the fault with our boiler straight away.
Comment by Mike Jenkins
Date: 12/9/2011 Heating broke down on 3 September first appointment was today 12 September. Got 8-1pm slot. No one here at 8:45 so took children to school, back 9:00 to a card saying they had called between 8:45-8:55 and I was out. I didn't see a van on my trip to school and back. I spoke to EoN on phone and asked then to get engineer to come back but they could only rebook for 17 September. I will not renew.
Comment by ColdFamily
Date: 12/9/2011 I'd have to agree, very poor service, poorly trained engineers, poorly kitted out. Two cancelled visits, three visits from an engineer who left us with no hot water. Damaged our property, didn’t have the correct tools and they never fixed the fault.
Comment by Stuart
Date: 21/3/2011 Alas another to support Eon's poor service comments. For £16 a month a engineer was supposed to come and check/repair our faulty Central Heating Boiler. Booked a days holiday, and waited for an engineer to turn up. You've guessed it, no one appeared. Phoned up why, and told 'could'nt make it till the following week' 7 days later. Had to get another firm to fix my boiler, wish I could send e on the bill. Hoping to cancel and look elsewhere.
Comment by Alan Batty
Date: 13/3/2011 Totally agree -- It appears that when their engineers do finally turn up they dont seem to be well trained. We have waited in for hours and only when we call again at the end of the day are we told that the engineer couldn't make it. Their people are also not aware of your cover and slip off saying your not covered for certain things when you really are, resulting in us calling private plumbers out. When you challenge their call centre staff they are rude and say there are more important people waiting ...We were left in the cold for days in freezing weather and gave up and called an emergency plumber out!!
Comment by David Cheshire
Date: 24/2/2011 Totally agree!! 14 days and still no heating or hot water in temperatures below -15. What a joke. 4th day they have cancelled our appointment. Spoke to a manager last night who ensured they were coming and again, no show! I will be ringing the complaints department to follow up on the 2 e-mails already sent.
Comment by P Cooper
Date: 11/12/2010 Again totally agree. Woke this morning to a broken boiler, 30 minutes to get through to their helpline. Cannot come out for over a week, waiting this long was not an option for us so had to get a local tradesman out to do the work. Work done in the day, heating back on but had to absorb the costs. Will not renew, paid my premiums all year only to find they failed me when I needed them, then I had to sort it out my self. Customer Services totally disinterested.
Comment by Ken
Date: 8/12/2010 Completely agree, boiler broke on Tuesday and am still without heating and hot water. Have now been told they don't have the part and I will have to wait til next Wednesday. That's a total of 8 days with no heating or hot water and no rush because its not important even though its freezing weather and I have a child in the house, disgusting!
Comment by maxine
Date: 13/11/2010 Absolutley agree - had a claim amotnh ago - took 3 different engineers on various days to give me three different opinions on the problem. There was no effective handover information and engineers were told parts were at our premises when they were not. Now have the same problem and waited in from 1pm til 6pm today - rang to see if engineer on his way and told he had visited at 2.30 and there was no one in. Oh yes there was! Now have to wait in Saturday from 8 til 8 - probably to be told the will have to order a part. Not happy and will be cancelling.
Comment by Dianne Wilkinson
Date: 6/10/2010
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(10 votes)
