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Review of Lifestyle Services Group Mobile Phone Insurance

Submitted by Alex
Review Added: 24/1/2010 - Visitor Rating: 4.00 4.00 (1 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:
I am insured with Lifestyle Services Group through my Lloyds TSB account. My iPhone was accidently knocked out my hand onto the pavement and wouldn't work. I contacted LSG who sent me a claim form, filled it in and sent it back, then received a letter asking me to send the iPhone to the service centre for repair.

Two weeks later have been told by them that the phone is not repairable and they have offered me an alternative phone or £449 into my bank account (the cost of a brand new phone). Have opted for the cash and have now ordered one and being delivered tomorrow.

Long drawn out process..... phone damaged on 27th December 2009 so took almost a month...... but good result and at the end of the day they have procedures to follow (i.e. 10 working days to inspect/repair the phone) and they did inform of this. I would recommend them but you have to be patient!

Good Points: Solved the claim to my satisfaction with cash
Bad Points: Long time to wait compared to some other insurance companies
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 3/5
Made a Claim? Yes
Recommended? Yes

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The comments in this review are the opinion of Alex and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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