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Review of Fonesafe Mobile Phone Policy

Submitted by C Stamm-Clarke
Review Added: 27/2/2007 - Visitor Rating: 5.00 5.00 (1 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:
My daughter's phone was stolen, along with her bag, while she was at a private gathering in a private home. Only twelve people were there. Fonesafe refused to replace the phone, saying there was 'no sign of forced entry'. Their ads are misleading. They say 'If your phone is lost, stolen or accidentally damaged don't worry. We dispatch 97% of phones the next day.' That's 97% of phones where they decide to honour the claim. Unless your phone is taken from you by force in the street, or your home is broken into, you can forget receiving a new phone from Fonesafe. Very poor service indeed.

Good Points: none
Bad Points: ads are misleading
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No
Company Website:

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The comments in this review are the opinion of C Stamm-Clarke and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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