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Review of Photoguard Photography Insurance

Submitted by Bipin
Review Added: 27/1/2010 - Visitor Rating: 5.00 5.00 (3 votes)


Review Categories:
Possessions Insurance

Customer Review Comments:
Photoguard answer your telephone calls at a RAPID speed. If you have a claim, they start processing it immediately. This is the good thing about them.

The thing that drives me crazy is that once a claim has been put in, it takes WEEKS for them to get back to you about what is happening. Mine actually took MONTHS for my camera to be repaired and back in my hands.

They always seem to have a back log of emails and work to do. Always.

Good insurance company that gets the job done.

Terrible insurance company for working professionals who rely on their equipment for their bread and butter as they take a super long time to process anything.

Good Points: Gets the job done. Phone calls answered in seconds.
Bad Points: Takes MONTHS to process a claim. Always has a backlog of work.
Customer Service Rating: 3/5
Value for Money Rating: 2/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No
Company Website: www.photoguard.co.uk

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The comments in this review are the opinion of Bipin and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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