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Review of E&L Horse Insurance

Submitted by Elizabeth Bouse
Review Added: 5/2/2010 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Pet Insurance

Customer Review Comments:

I had my daughters pony insured with E&L and I noticed the pony wasn't her usual self and had ran into a closed gate as if it wasn't there twice. i immediatly got the vet and after tests came back liver damage was picked up on the blood test, my vet said a referral would be needed to do a biopsy of the liver and a possible brain scan to see if anything showed up there.

I contacted E&L on the day of the vet coming out and asked for claims forms. Nothing ever came so I had to download them. After 5 weeks I've been told that I will have to pay for a referral myself at a cost of thousands and at a high risk to the pony. They will not except liability till tests are carried out and I am not in a position to afford to pay, and if my pony dies I would also have to pay for an autopsy to see cause and still they might not pay out as I'd havd to prove they were liable.

I have no choice but to consider putting my 5yr old daughters pony to sleep or retiring her . BE AWARE THAT E&L WILL DO ANYTHING NOT TO PAY AND I'VE GONE THROUGH HELL TRYING TO GET THEM TO HELP WITH OUR PONY.


Good Points: TAKING YOUR MONEY
Bad Points: EVERYTHING ABOUT THEM
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this pet insurance review are the opinion of Elizabeth Bouse and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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