UK Insurance Index Swiftcover Home Insurance
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of Domestic & General Boiler Cover

Submitted by Alan Derry
Review Added: 16/2/2010 - Visitor Rating: 4.00 4.00 (4 votes)


Review Categories:
Home Insurance

Customer Review Comments:

The problem with this company is the is the way they deal with claims, their appointed contractor and (in my opinion) indifference towards their customers.

First of all, the way they deal with claims. I phoned Domestic & General to report a fault and was given the telephone number of a contractor located 30 miles away, when I called the contractor I was asked for a job reference No and told they couldn't do anything without this. This is something D & G had failed to mention during my initial call.

Secondly, it took 5 visits spread over about 6 weeks to get my boiler repaired, this was due to mis-diagnosis and the supposed dificulties obtaining the parts. Checking on the web I could have obtained the parts the next day so what was the contractors problem. The other problem with the contractor was poor (lack of) communication. In every instance I had to phone them to find out what the progress on the job was!

Finally indifference on the part of D & G. Some months ago I received a questionaire from them which I filled in and returned, despite the negative answers and comments pointing out the problems I'd had no one from D & G has bothered to contact me to see how their service could be improved or to apologise.

When it came to renewal time I called D & G to inform them I would not be renewing and explaining why. Whilst the lady I spoke to was very sympathetic she is only a call centre operator and cannot in any way influence company performance or policy! I am still waiting for D & G to call I think I will have a long wait!


Good Points: None
Bad Points: Poor fault reporting system/Contractor performance/Indifference
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

See all Domestic & General Insurance reviews

Add your Domestic & General Insurance review


comments about this review

Do you agree with this review?

 Add Your Comment

share this review

Share this review:



rate this review

Rate this review:


Please rate this review of Domestic & General Boiler Cover
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Alan Derry and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.