UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Home >> Car Insurance Reviews >> NIG Fully Comprehensive Car Insurance

Write a Fully Comprehensive Car Insurance Review Write a Car Insurance Review


Review of NIG Fully Comprehensive Car Insurance

Submitted by Jim
Review Added: 24/2/2010 - Visitor Rating: 4.00 4.00 (1 votes)


Review Categories:
Car Insurance

Customer Review Comments:
I am insured with NIG for my 1968 Volkswagen Beetle. Shortly after Christmas someone crashed in to it without leaving any details and rendering it undriveable. There goes my excess and no claims bonus, I thought. On the bright side though I am insured fully comp, so at least it will be fixed and I'll be back on the road in no time.

How wrong I was!

I reported it to NIG who refused my specialist classic VW mechanic and insisted I use their regular garage, Phoenix. A Vauxhall dealership? Not wanting to rock the boat and having them double check they were capable of the work I reluctantly agreed and the car was promptly picked up.

That was the last I heard for ages despite trying to get an update on the status.

To cut a long story short, I have spent the last two months trying to get the ball rolling on the repair. They now admit that Phoenix can't repair classic vehicles and need to use my specialist afterall. Unfortunately for me he is booked up solidly for at least the next month, whereas if they had gone with him in January the work would be done by now and I would be driving round in my beloved Beetle.

By the way, I should also mention that I have only had a courtesy car for the last week and a half. That came only as a result of my asking the question "how do you expect me to get around while I wait for you to get your act together?". Before that I was walking the 8 mile round trip to and from work in the snow whilst their garage was closed due to bad weather conditions. What they hadn't worked out is that I actually walk past it on my journey to work. At least they had cars!

Today I had my car delivered back to me in its unfixed state. They want it back outside my house while they wait for an appointment with my mechanic. Apparently it is taking up too much room at Phoenix. Only problem is that it is now in a worse state than it was when it left me!

Despite removing the cars cover when they picked it up they failed to put it back on for the two months that it was outside Phoenix in the worse winter for 100 years!. Bare in mind that my car is a 42 year old classic which has survived in near perfect condition because of this sort of care and attention to detail. Not only that but they put the wet cover inside the car. Now the seats have changed colour from black to orange, the carpet is soaking wet & mouldy, beneath the carpet is under 5mm of water & beginning to rust and the door panels are warped & blistering. Basically 42 years of original parts have been destroyed by outright neglect.

I wish it stopped there. On top of the interior they have broken custom parts I bought from California, they couldn't work out the reverse lockout on the gear lever and so forced it and someone has stolen the inverter for running my laptop!

I have no idea if I'll ever drive my beloved car again or whether they will just throw in the towel and declare it an insurance write off after 42 years of faithful service. Sadly I suspect it will be the latter.

I'm not even going to bad mouth NIG. I think their actions speak louder than my getting angry and being rude about them. Telling you the truth on how they've handled my claim is far more useful. I only hope you are reading this because you are seeking advice on insurers and not because you are stuck in the same situation as I am.

Good Points: One girl there is finally calling me back and following up on her promises. When she is not there she has someone else cover. Pree is her name.
Bad Points: See my review. Too many to list here!
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

See all NIG Insurance reviews

Add your NIG Insurance review



comments about this review

Do you agree with this review?

 Add a Comment

Yes having a nightmare with NIG at moment. Someone crashed into me he has admited liability and he has payed out etc. NIG still will not reinstate my NCB even though the crash was not my fault. Communication terrible going round in circles.
Comment by william taylor
Date: 12/5/2010


share this review

Share this review:



rate this review

Rate this review:


Please rate this review of NIG Fully Comprehensive Car Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

All comments in this review are the opinion of Jim and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
Octagon Insurance
Quote Me Happy Car Insurance
Protect Your Bubble Car Insurance - 40 cash back*
RSA echoice car insurance
Your Cover Car Insurance from Allianz

latest reviews LATEST REVIEWS
Heritage Classic Car Insurance
Age UK Car Insurance
Carole Nash Bike Insurance
1st Central Car Insurance
One Quote Direct Car Insurance

latest articles LATEST ARTICLES
Getting the best value GAP insurance
5 mistakes that could instantly void your car insurance policy
Is your job title increasing your car insurance premiums?
A closer look at the new compulsory motor insurance rules
A closer look at the new motor insurance gender equality rules



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.