Customer Review Comments:
This company has the worst claim service I have ever come across. I took insurance out with this company because they seemed to have good coverage for ski holidays. Our holiday was cancelled due to illness. There were two parties on the trip: my family and my in-laws. On phoning their claims line it was clear from the start it was a bad service and because of this I decided to claim on annual travel insurance, via Direct Line, for my family. It had less excess anyway. This claim went through with no problems at all and they were very helpful.
Club Direct were a different matter. Firstly you are passed over to another company called CSA. They are completely disorganised, unfriendly, and have no common sense at all. There was only one person there "Terrie Nation" that actually made sense but I cannot get hold of her anymore. Probably moved on to a better company.
They are repeatedly refusing to pay the full amount of my inlaws share of the holiday because a cancellation letter splits the overall fee by 6 even though the detailed invoice shows the true split and this has also been confirmed by the travel company. They are also refusing to pay for credit card handling fees for the holiday even though there is no mention of this in any policy documents. The other insurance company paid it for my family without any hassles.
This company may seem a good option especially with their on line acceptance of medical conditions, but it is a front, their claim service is bad.