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Review of Aviva Car Insurance

Submitted by Jayne
Review Added: 22/3/2010 - Visitor Rating: 3.80 3.80 (10 votes)


Review Categories:
Car Insurance

Customer Review Comments:

I have been with this company since when they were called Norwich Union etc and have been loyal for over 7 years.

I recently had the misfortune of having a drunk driver hit me up the backside of my car and had to make a claim. My awful experience continued through the worlds worst customer service (there was no service!) from Aviva claims. I had rude staff, wrong info entered onto their computer, claim not settled on time, people trying to charge me for a hire car which was included in my policy and the icing on the cake was today when they sent my renewal which had almost doubled.

When I asked where they got the quote from, they said the increase was because of my "Fault" claim....run that by me again I said? You meant the fault claim which was actually a NON FAULT as quoted in the letter Aviva sent me saying the drunk driver had admitted liability?

Then the fun started...did you know it takes 7 people, (4 who can't speak english!) to try to get the Aviva computer system to show the correct info on a customers policy renewal? Well, thats how many I have spoken to and they still cannot get me the right quote because they cannot get rid of the fault claim on their system even though they admit it was put on in error! THEIR ERROR!

Needless to say, I shall be going elsewhere in future. They are so big now they don't care about customers and don't even employ people who can speak english anymore!


Good Points: none
Bad Points: too many to list
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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This is exactly what is happening to me. My renewal insurance premium from Aviva is 1950! I am following up with them for last one week to correct the system so that the premium is close to the current 600 mark - but just not getting anywhere with these people. As all insurance providers share the details, everyone else is asking for around 800 - all because of Aviva's deliberate mistake of changing my 'No Fault' claim into 'At Fault' claim. Don't know what to do now.
Comment by Yogesh Baviskar
Date: 1/1/2011


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All comments in this review are the opinion of Jayne and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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