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Home >> Car Insurance Reviews >> Sheilas Wheels Car Insurance

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Review of Sheilas Wheels Car Insurance

Submitted by Sally Lees
Review Added: 13/4/2010 - Visitor Rating: 2.50 2.50 (2 votes)


Review Categories:
Car Insurance

Customer Review Comments:

I insured with Sheilas Wheels as they were the cheapest of the companies I had heard of. MOST EXPENSIVE MISTAKE I EVER MADE!!!!

They cancelled my car insurance three days before they notified me sayng they had not received proof of ncb even though I had sent it twice! They could not reinstate the policy but offered me a new one at a higher price. I declined, went with another company who contacted Sheilas Wheels to try and verify my ncb. Sheilas Wheels actually confirmed that I had 9 yrs ncb - proof they had received the document after all. Even so this means that after 22 yrs of continuous motor insurance with no claims or other problems I now have a cancelled policy against my name and am very lucky that there were no incidents during the 3 days I was unknowingly uninsured.

Please be warned. I have since found out that Sheilas Wheels are part of e-car insurance and have read of others having the same experience with e-car.

Customer services were very uninterested telling me that I should have checked that the documents had been received, not assumed that they would contact me if there was a problem.

Sorry this has been along review but I have left out a lot of the more trivial complaints I have including the attitude of staff and blatant rudeness.


Good Points: appear to be cheap
Bad Points: not sure if incompetent or deliberate con merchants
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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I sent my documents twice yet they still insist I send different proof which I don't have. Very unhelpful & rude staff. Cancelled my insurance whilst I was on holiday as I didn't provide proof within 10 days - even though it clearly stated on the website when I payed I had 30 days. Wish I never tried to get insurence from them a second time. Nightmare company that is sure to result in my not being able to get car insurance from anyone.
Comment by Rachel
Date: 31/8/2010


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All comments in this review are the opinion of Sally Lees and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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