UK Insurance Index JS Mobile Phone Insurance
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of Carphone Warehouse Lifeline Phonecare Insurance

Submitted by Nicholas Thorp
Review Added: 7/4/2010 - Visitor Rating: 1.67 1.67 (9 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

My policy to cover my iphone was/is £7.99 a month.

I recently had my phone stolen whilst in Bulgaria. I reported it stolen to Phone Care and Orange my provider in the UK. I was told to go to the police in Bulgaria and to get a crime reference number. I tried to do this the first time I went to the police but  they could not understand me and told me to get a translator.

I returned the next day with a translator and told them my phone was stolen and the police told me to return in 7 days to re-register the crime in order to get a crime number which I was unable to do as I had to fly home before this. I was therefore unable to get a crime reference number from the Bulgarian Police

Due to the fact I was unable to get a crime reference number in Bulgaria the Carphone Warehouse insurance are now refusing to honour my stolen phone claim. They are trying to say my phone was lost and not stolen and that their policy does not cover lost phones....even though I keep telling them the phone was stolen!!!

It is like talking to a brick wall, they are really unhelpful, unsympathetic and try to use any loop holes in the policy wording to try and refuse a claim. My claim is for a genuine stolen phone, it is their word against mine and they appear to have no mechanism for honouring a claim if you are unable to provide a crime reference number! I tried for 2 days to get a crime reference number for Carphone Warehouse Phone Care Insurance whilst I was in Bulgaria and I have even offered to return at the insurance providers expense to try again but they haven’t taken me up on this.

One of their complaints managers who I had to demand to speak to told me I would need to prove the phone was stolen, (excuse me but if I witnessed the phone being stolen then I would probably have got the phone back and wouldn’t need to be making this claim!!) WARNING - If you try to speak to a manager you are told they are not customer facing, the top line managers are not available, you have to demand to wait on the phone until they put you through to a manager.

No one seems to be able to use any jurisdiction other than to try as hard as they can to reject a claim. Anyone who has had a similar experience with Carphone Warehouse Mobile Phone Care Insurance ( GEEK Squad ) please write to or contact BBC Watchdog.


Good Points: None
Bad Points: Too Many
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

See all Carphone Warehouse reviews

Add your Carphone Warehouse review


comments about this review

Comments about this review:

 Add a Comment

I also had phonecare insurance for the entire duration of my 18 month contract for my HTC Desire. In the penultimate month I managed to lose my phone and was unable to claim as the policy did not cover me against loss but I specifically asked the phone salesman when I agreed to the policy whether it included this eventuality. I couldn't prove that I had asked this question as they had no record of my call so basically paid 7.99 every month for no reason!! I wasn't impressed, cancelled my contract straight away and now have insurance with an independent company!!
Comment by Geoff Davies
Date: 16/8/2011


share this review

Share this review:



rate this review

Rate this review:


Please rate this review of Carphone Warehouse Lifeline Phonecare Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Nicholas Thorp and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
MobileInsurance.co.uk
Helpucover Gadget & Mobile Phone Cover
MyGadgetBuddy Gadget Insurance
TalkCover Mobile Phone Insurance
Mobile Phone Protect Insurance

latest reviews LATEST REVIEWS
Insurance2go Mobile phone insurance (iphone)
Tesco Mobile Phone Insurance
Geek Squad Mobile Phone Insurance
JS Insurance Iphone Cover
Lifestyle Services Group Mobile Phone Insurance

latest articles LATEST ARTICLES
Are you covered and don't realise it?
Don't Just Accept Your Car Insurance Renewal Quote
Five Steps to Cheap Car Insurance Premiums
A Way to Save Money on Your Car Insurance



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.