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Review of Fonesafe Mobile Phone Insurance Cover

Submitted by Steve
Review Added: 11/4/2007 - Visitor Rating: 5.00 5.00 (3 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Very bad service from Fomsafe.

  • 0845 number, only open 9-5pm, no weekends
  • Had to call during work time, lunch time
  • Each time I called i was told to supply or obtain some information
  • Called in several times - asked the lady why i wasn't just told all I needed initially - no response!
  • Spent on average 15mins each call
  • My phone was damaged beyond repair and could not access it so they classed it as lost - needed a police ref number and needed to call network provider to black list the phone - connected through to network provider but still on the fonesafe connection!
  • Felt they kept you on the phone as long as possible
  • They made things difficult on purpose when making a claim
  • I will be cancelling my policy once I get a replacement phone
  • Phone insurance is not worth the hassle in my view, if I lose my phone etc I'll have to buy a new one or use an old handset meanwhile

Good Points: none
Bad Points: everything
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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comments about this review

Comments about this review:

 Add a Comment

Its still rubbish, for some reason they have taken 2 payments from my account this month, rang them about this and the bloke on other end said they have not but it is clearly stated on my bank statement. I will be looking into this further. As you can guess I cancelled the policy straight away.
Comment by mick
Date: 22/9/2008

Fonesafe are open on sat 9-5!!!!! Please make sure you get your facts correct!!!
Comment by Paul
Date: 5/3/2008


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The comments in this review are the opinion of Steve and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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