UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of Domestic and General Heatcover

Submitted by Mrs Maynard
Review Added: 3/5/2010 - Visitor Rating: 2.00 2.00 (5 votes)


Review Categories:
Home Insurance

Customer Review Comments:

They do not have customer care skills. We had our boiler serviced on Friday 30th April 2010 and the boiler worked before the engineer came and now it does not work at all.

We were made to use Scotia Limited of Tewksbury and I have phoned and emailed them, it is the engineers fault that our boiler does not work but they have not made any effort to get our boiler fixed. We do not know if or when it will be fixed, we pay quarterly for this contract which should ensure that we have a properly working boiler. We were able to use a local company before and had no problems, this company called Johnson Scotia we had to use as this is who the contract is with through Domestic and General and they give no service at all.

We have had the worst Bank Holiday ever, no hot water or heating through no fault of our own. Domestic and General have not helped us, we have had to make all the telephone calls to both Domestic and General and Johnston Scotia.  Domestic and General have said that because Johnston Scotia caused the problem they are liable, but this does not help us, we have been left to sort the problem out.

We pay them money to ensure that we have heat and hot water. We have no heat or hot water and Domestic and General have not even contacted Johnston Scotia to see what they are going to do.


Good Points: NONE
Bad Points: CUSTOMER SERVICE, DELIVERY OF GOODS
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

See all Domestic & General Insurance reviews

Add your Domestic & General Insurance review


comments about this review

Do you agree with this review?

 Add Your Comment

I've used Johnston Scotia for my boiler cover for years and they have always been helpful and courteous and have never once caused me problems. They're also the best value for money. I have also used them to replace some taps in the bathroom and to replace some tatty radiators and again they were courteous, helpful and very good value for money.
Comment by Sarah Jones
Date: 17/7/2014


share this review

Share this review:



rate this review

Rate this review:


Please rate this review of Domestic and General Heatcover
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Mrs Maynard and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.