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Review of Homeserve Plumbing Emergency Cover

Submitted by Tallest Qs
Review Added: 7/6/2010 - Visitor Rating: 0.50 0.50 (2 votes)


Review Categories:
Home Insurance

Customer Review Comments:

I have been with Homeserve for many years and cannot fault them on their service. We have called them out on several occasions for blocked drains, broken cistern and leaky pipes and they have always responded promptly and the plumbers that came out were courteous and efficient.

On one occasion we had a blocked drain, the designated plumber arrived and identified the drain as being a main sewer under the control of Southern Water. They contacted Southern Water who arrived the next day and cleared the problem. Brilliant service.


Good Points: No hassle resolution of problems
Bad Points: Premium just increased by 21%
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 3/5
Made a Claim? Yes
Recommended? Yes

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I had similar great service with Homeserve over several years. They were always friendly and very efficient. Recently, I cancelled all my policies with them due to their sales teams activities. They quoted prices which they later inflated. Take care check your bank statement.
Comment by S. Hamill
Date: 10/1/2011


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The comments in this review are the opinion of Tallest Qs and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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