Customer Review Comments:
Very poor customer care - for example, my policy letter was not sent for weeks. I sent three e-mails to the customer care number that was given in the payment conformation e-mail. I never received a reply, and when I called up, they said it had been sent, but they would send again.
The same thing happened again when I made a claim. They didn't reply after a number of days, and when I called up, they said they sent it and would send again. As my claim was rejected, I tried to appeal last Thursday, and I have still not received a confirmation for it ( other than one e-mail that was sent after sending two follow up e mails). I don't believe that Royal Mail are somehow magically making my letters disappear.
I live in a Christian community and my laptop was stolen from the library of the college, where anyone, other than the members of the community has access. However, CompuCare (Insure and Go) Computer Insurance rejected my claim saying that it comes under a public area. So if you are buying any of these policies, effectively, your computer is protected only if it gets stolen from a locked room. I have now lost a £800 worth laptop and £50 on insurance.