UK Insurance Index HomeProtect
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Home >> Home Insurance Reviews >> Heath Lambert (Key Connect)

Write a Home Insurance Review Write a Home Insurance Review


Review of Heath Lambert (Key Connect) Home Insurance

Submitted by Andrew Smith
Review Added: 29/6/2010 - Visitor Rating: 1.84 1.84 (19 votes)


Review Categories:
Home Insurance

Customer Review Comments:
Awful, no follow up to claims, use 3rd parties who do not keep you informed, constantly have to chase them up, do not respond to emails, what else can I say.

The claim incidentally was to remove chewing gum from a sofa and armchair, god knows what it would be like if the house had burn't down, I'd probably be living in a tent 2 month's on.

Good Points: None
Bad Points: Just about everything that they do
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

See all Key Connect reviews

Add your Key Connect review


comments about this review

Do you agree with this review?

 Add Your Comment

I am in the unfortunate situation of dealing with Heath Lambert in relation to a buildings claim. My claim for flood/ leak damage was made over 11 weeks ago (a quarter of a year) and is still on going. Heath Lambert appear to be a claims handling company, the middleman between you, your insurers, and the the trades required. All communications with Heath Lambert have been instigated by me, they never call or write. I have found that I am constantly having to call and then to chase things and remind them that I still exist and my issue claim is very real.
Comment by Stephen Jenkins
Date: 31/5/2012

Totally agree with the claimant above. I've had an awful experience with Key Connect. Policy seemed OK until you need to use the service - that's when the issues start. Not getting consistent service or straight answers; being handed off to third parties (contrary to what your told at point of sale); not getting calls returned. The list is endless. Terrible customer experience and the reality being very different to what's printed in policy documentation.
Comment by John
Date: 12/10/2011


share this review

Share this review:



rate this review

Rate this review:


Please rate this review of Heath Lambert (Key Connect) Home Insurance
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Andrew Smith and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.