Customer Review Comments:
I will keep this short. I have a tenanted house in Dublin with a family, young kids in tow. My fridge freezer broke down at the end of February but thankfully I had the Domestic & General cover on it (or so I thought).
The engineer came at the start of March and advised that it needed some gas. He never returned with the gas and when I called domestic and general (every second day for 6 consecutive weeks, with average call time being 8 minutes), they kept telling me that they were waiting on the gas. Now I am a reasonable person, but by the time I was finished calling these people (upwards of 20 calls made) I was close to a breakdown. How can it take 6 weeks for a specialist repairer to get gas??? The simple answer is that they were trying to frustrate me until I went away, which is not the principal of how insurance works. I am an insurance broker myself and know how it all works - if I were to treat client's like that myself I wouldn't last long.
To cut a long story short I went to my bank, cancelled all direct debits and just bought my tenants a new fridge - over 6 weeks after they lost the first one. Gladly they were very understanding, and I didn't lose them, despite the best efforts of D&G.
I can say without doubt that they provide the worst service imaginable and having them in the insurance industry at all is bringing the rest of the industry down - they are a disgrace. Put a tenner in a jar each month as a contingency to get a repair carried out if and when needed - at least that way you can get a professional service. My blood boils at the thought of them - even now!