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Review of Geek Squard Mobile Phone Cover

Submitted by Nick Lloyd
Review Added: 31/8/2010 - Visitor Rating: 0.00 0.00 (1 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Brought insurance after a very good sales pitch instore at the carphone warehouse.

After 3 months the phone was stolen. Contacted the police, barred the phone and contacted the insurance company all in the same afternoon. This was on the 03.07.10. I was told on the phone they needed to liase with police and phone company and I would recieve a replacement /further information within 48 hours. 5 days later.....CLAIM DENIED.... within the letter it claimed that they had contacted phone company and they had said that I had 'not' barred phone within stated time.

I contacted phone company they were surprised as they had not had any contact from 'Geek Squad' but on their records had noted that a thrid party who wouldn't identfiy themselves had attempted to gain my account information. I asked them to write so that I could argue the findings of their investigation. Sent the them proof and a letter of complaint - received nothing - e-mailed them again near the end of the month - asking for management to deal with my claim as I was really unhappy at the lack of contact and action. Was told that it had been agreed (apparently they said they sent a letter out on the 23.07.10 - never received) and I had to pay £20 for the privilege of getting the phone!

Due to their error I asked them to consider the fact that I was on contract and been without a phone for a month and I asked that they consider paying for the months contract and waiver the £20 fee. Not heard a dickie bird - they have awful customer service and real flaws in the way the complete their claims. I would not recommed this company to anyone - customer service can make or break a company! This one is a non-starter!!!


Good Points: None
Bad Points: No Customer Service
Customer Service Rating: 0/5
Value for Money Rating: 1/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Nick Lloyd and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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