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Review of Fonesafe (T-Mobile) Mobile Phone

Submitted by Claire Phillips
Review Added: 21/9/2010 - Visitor Rating: 0.00 0.00 (3 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

I have T-Mobile phone insurance for my HTC desire phone. I got this insurance before I had read any reviews, and after seeing the bad reviews on every site I looked on, I was regretting my decision. Last week however, I broke my phone and I couldn't have been happier with the service I received from them.

I dropped the phone on Sunday 22nd August and shattered the screen, I rang the insurance customer service on Monday 23rd August to report it and received the envelope to send my phone in the next day. I sent this off on Wednesday 25th August (postage for this was paid for by the insurance company) and was suprised when on Wednesday 1st September I received my phone back all fixed and fully working.

Bearing in mind there was a bank holiday weekend in between me sending it to them and me receiving it back from them I am very impressed. This meant that I was only without a phone for a week. Each time I have spoken to their customer services department I have found them helpful and friendly. I was planning on cancelling my contract with them after the minimum of 3 months was up, but having had such a good experience I am now reconsidering. I would definitely recommend this insurance to a friend.


Good Points: Fixed my phone quickly, friendly customer service.
Bad Points: No replacement phone while fixing mine
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

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The comments in this review are the opinion of Claire Phillips and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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