UK Insurance Index Bennetts Motorcycle Insurance
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Review of Bennetts Motorcycle Insurance

Submitted by John
Review Added: 7/7/2007 - Visitor Rating: 4.67 4.67 (3 votes)


Review Categories:
Motorcycle Insurance

Customer Review Comments:

After selling my motorbike I telephoned Bennetts to cancel my insurance. Around a week later I received a demand for a further (nearly) £60, giving me 3 days to pay or else they would hand the matter to a debt recovery agency.

I telephoned Bennetts and they told me I had received "letter number 3", missing out letters 1 & 2 which are apparently a little more polite. The lady I spoke to promised to ring back the following Monday to let me know what had happened. Needless to say the phone call never came.

I paid the amount by cheque posted first class and 5 days later I received what is probably their "letter number 2", from their Debt Recovery department and starts with the words "Final Warning". This was somewhat of a surprise as I had already been in touch on the telephone and sent them a cheque which they should have received.

So apart from penalising me heavily financially for cancelling my insurance (which I am sure was in some small print somewhere), sending me a threatening letter giving me three days to pay, not returning a telephone call to update me on what was happening, they have also failed to update their own records when receiving a payment and still sent out a nasty Final Warning.

Well maybe this is a warning to you too Bennetts. Personally, with the way they are handling this, I wouldn't go anywhere near the company ever again.


Good Points: I cant think of any
Bad Points: Riding roughshod over customers
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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The comments in this review are the opinion of John and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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