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Review of Fonesafe Mobile Phone Handset Insurance

Submitted by Jennifer
Review Added: 11/7/2007 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

My phone fell out my my bag while in the staffroom at work, and was then promptly stolen by a dishonest co-worker. I phoned "Fonesafe" to make a claim but they said I wasn't covered because the staffroom was an unsecured area. I didn't even know it had fallen out till I got out the of building, by which time I couldn't get back in because it was locked up! On minimum wage and stuck with the contract, this has been nothing short of a nightmare.

I would strongly advise anyone looking for phone insurance to look elsewhere. Unbelievably when I called to cancel my insurance the woman on the phone actually had the cheek try and sell me more!


Good Points: None that I recall
Bad Points: Poor communication from call centre staff, unhelpful.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Jennifer and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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