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Review of Fonesafe Insurance for Mobiles

Submitted by Jackie Sadia
Review Added: 11/7/2007 - Visitor Rating: 5.00 5.00 (5 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

My daughter was advised to take out insurance for her mobile by T-Mobile. Last week she lost her phone. She informed Fonesafe that she thought she might have left it in a sunbed shop as this was the last place that she had been. She returned to the shop within minutes of realising her phone was not on her and no phone was found in the shop.

Fonesafe declined the claim saying that she left the phone unattended in a public building. How can that be proved. She only assumed it was left there it could have been taken out of her bag or she might have dropped it. Fonesafe do not cover for accidental loss as the definition of loss is when something is no longer in your possession. I would not recommend them to anyone. Incidently my daughter is appealing their decision.


Good Points: none
Bad Points: everything
Customer Service Rating: 1/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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comments about this review

Comments about this review:

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I am having problem with them at the moment too. I have only been insured with fonesafe for 3 months, but they have taken 8 payments from my bank account. Which inturn has caused me to go overdrawn several times, resulting in bank charges.
Comment by Locket
Date: 2/8/2007


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The comments in this review are the opinion of Jackie Sadia and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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