I would never ever use Direct Line car insurance again. They put me through nearly a year of hell. I had fully comprehensive insurance and through no fault of my own my car suffered a mechanical failure causing an accident.
They came up with excuse after excuse not to pay out. The insurance accessor was down right rude and obnoxious. To call staff who answered my telephone calls incompetent would be a compliment. After months of battling with solicitors on this case they had no choice but to agree to pay out. I was told the car would be scrapped and I was offered a sum of money for the car, ten days later a cheque arrived for nearly half the value of what I was told. Never did get my money back.
Their slogan is "A good deal better" what a joke! I've got a good mind to sue them for false advertising!
Just listening to their tv adverts makes me feel sick after the living hell I was made to endure.