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Review of Fonesafe (Homecare Insurance Ltd) Business Mobile Phone Cover

Submitted by Sarah Fletcher
Review Added: 16/8/2007 - Visitor Rating: 3.42 3.42 (19 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Fonesafe are quick to take payment of your excess but don't provide any paperwork in the form of receipts, etc. Apparently thats my fault for not asking for one.

They didn't send back the same phone we replaced which caused no end of trouble with T-Mobile when we cancelled the contract and sent it back. They also didn't send the correct paperwork with the phone and I have spent days chasing for it as T-Mobile have requested it.

I've been waiting for 7 days for a Manager to call me regarding these problems and nothing.....I even spoke with them yesterday and was told someone would call me this morning. Still waiting.

Will never consider using them again.


Good Points: None
Bad Points: All
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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comments about this review

Comments about this review:

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My daughter is having real problems with this company & T mobile! All are quick to take your money but then try everything to wriggle out of their responsibilities. I personally wouldn't touch either of them!
Comment by Susan Henshaw
Date: 27/8/2008


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The comments in this review are the opinion of Sarah Fletcher and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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