Review of Quinn Direct Motor Insurance

They treated me so badly I couldn't believe it. I initially set up insurance for my car with this company on November 1st, costing £427.38.

After reviewing the details of the cover and the money taken out of my account, I realised that it didn't suit my needs. I realise I am partly to blame for this but I was told that it would not be a problem at all to cancel the whole thing and I would have the money back in my account in 3-5 days - try 50 days later!! It was only on the 21st December that I actually received this large sum of money back into my account! This was after I'd threatened them with legal action and got the financial ombudsman involved.

I had to spend £15 on calls and god knows how long on hold - even then, the customer services staff I talked to didn't seem to know what was going on, who was dealing with it. On one occasion the person I spoke to was incredibly blunt and didn't once apologise for this huge inconvenience! It was only when very senior staff were involved that I was actually given the money back. All in all, I feel this shows that their financial department is a mess and personally, dealing with Quinn Direct was a really horrible experience.