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Review of Homeserve Boiler Insurance

Submitted by Liz Alford
Review Added: 1/10/2007 - Visitor Rating: 4.33 4.33 (15 votes)


Review Categories:
Home Insurance

Customer Review Comments:

Like other reviewers I bought Homeserve insurance from Wessex Water, although more recently I notice that Wessex's name disappeared from the insurance policy. We have had a running battle with Homeserve about our boiler cover, where they claimed that the heat exchanger was broken but the problem was not covered as it was due to hard water damage. However that was never included in the original policy details - probably because Wessex Water were well aware that this is a hard water area! I eventually got Homeserve to accept liability under the Financial Services Act by accusing them of mis-selling - which carries a very hefty fine!

They then argued that it was uneconomical to repair the boiler due to age and were only prepared to offer £300. As the boiler was old and we had been without heating for 7 months at that point, I gave up and used that to get a power flush and service. Amazingly enough the heat exchanger now works perfectly - and the engineer told me that there was no scale damage as the original plumber had fitted a scale inhibitor because this is a hard water area.

Frankly I wouldnt touch this lot with a barge pole as the clear intention is always to avoid liability wherever possible. Do not bother wtih any form of insurance if you live in a hard water area - most of the water companies use Homeserve and they are likely to use the same excuse, whatever the actual problem.


Good Points: None
Bad Points: Always trying to avoid liability
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I have a boiler contract with Homeserve. My boiler broke down. Homeserve said it was uneconomical to repair and offered me 200 and cancelled contract. BEWARE IF YOU HAVE A CONTRACT WITH HOMESERVE. THE MOST THEY WILL COVER IS 200!!
Comment by kg
Date: 9/2/2010

Sorry it has been pointed out to me that I should make it clear that I do actually work for Homeserve.
Comment by Joseph
Date: 18/3/2008

So you had a powerflush carried out and this solved the problem. Scale was affecting the boiler, if it didnt damage the heat exchanger the scale would cause an obstruction in the pipework. All the gas policies Homeserve offer clearly state that they do not cover the removal of scale caused by agressive water deposits, read your terms whenever you take out a policy.
Comment by Joseph
Date: 27/2/2008


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The comments in this review are the opinion of Liz Alford and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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