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Review of Fonesafe Mobile phone insurance

Submitted by Jay
Review Added: 19/10/2007 - Visitor Rating: 0.00 0.00 (1 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

Firstly take all bad reviews extremely seriously because they're very accurate.

This company will take your money and give you NOTHING in return except stress. They accuse you of trying to defraud them with false claims, they make you go through hoops to claim on your insurance and then say NO, and accuse you of not acting in good faith. THEN they send you a letter telling you how great they are and that you should keep your cover with them.

Never have I ever had such a bad experience with an insurance company. What is the point of insuring something and paying out good hard earned money each month just to be told you cant claim and then they expect to say no without giving and explanation.
My nokia N95 handset was accidently damaged, the screen cracked right down the middle. My policy said I'm covered for accidental damage, sitting on your handset and breaking the screen IS accidental damage, yet fonesafe accused me of lying without even seeing the handset themselves!


Good Points: none
Bad Points: ALL!!!!!
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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comments about this review

Comments about this review:

 Add a Comment

Phoned them today as n95 phone screen cracked same as yours. It happened sunday, could not contact them until wednesday. Now they say that because I have not claimed within 48 hrs I'm not covered. This is out of order, I am just emailing complants now. Its as if I am trying to make a false claim. Rubbish!
Comment by s mason
Date: 24/9/2008


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The comments in this review are the opinion of Jay and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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