I recently took out a new policy with Bennetts thinking I had a reasonable quote. A few weeks in, my first correspondence received was from Bennetts explaining that my policy had been cancelled due to them not receiving NCB proof. This was the first contact I had with them after taking out the policy. I don't think its a great way to do business and subsequent discussions have been short,sharp and extreemly unfriendly. I have now had to pay an extra £40.53 (cancellation and overdue balance) which I was told was non-waiverable even though I hadn't received any requests or other correspondence from them until cancellation.
Comment by andy latman
I recently moved house and notified Bennetts of my new address. I got a letter saying I now owed them £25 'administration fee' as 'certain policy amendments are subject to a maximum £25 fee'. Apparently this includes letting them know you've moved!! What other company does that?? When I said I'd just cancel the policy then, they said 'That will cost you an extra £30'!
Comment by ailsa jacob
Just to add my experience: Bennetts renewed my policy without asking and they 'fined' me £20 for canceling. Then they returned the money they'd taken minus another £30. They couldn't explain why and promised to repay it. A week later - no sign of it, seems I need to make another call to their expensive call centre. Do you imagine they'd pay up if you needed them?
Comment by Jim
Bennetts doubled my premium on the 2nd year and took the money witout my consent from an existing card! After 44 years of no claims biking I suppose I am lucky not to have come across such poor practice before! They could not care less. BEWARE!!
Comment by Andy
I totally agree with you - the same happened to me - I wouldn't take out another insurance policy with Bennetts if you paid me, they are a total rip off. I was threatened with debt collection agency two days after cancelling.
Comment by Barney