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We had to call Homeserve just before Xmas as our boiler broke.We had no hot water or heating for 6 days (and it was snowing/very thick ice outside) but Homeserve failed to get the part on time.We had to get another gas company to do the repair on Xmas Eve.Our boiler broke again about 8 weeks ago.The engineer came to look eventually and temporarily repaired it.It took about 5 weeks to get a very basic part in so it could be repaired properly.
Comment by Emma
Date: 26/3/2010 Homserve have been a total disaster for me. Years of taking my premiums, and when I needed them last weekend it took over an hour to even get through! When I did, they told me to expect a call from a plumber, but I then didn't hear anything for 24 hrs...and that was only to tell me that I would have to wait another 24 hrs for somebody to turn up!! During which time my kitchen ceiling was totally ruined by the leak.
Comment by Steve
Date: 12/1/2010 I have had truly terrible service from HomeServe. My policy says to expect a response time of less than two hours. It took a month to say that I wasn't covered for a tank leak and that after five hours on the phone and two days off work waiting for HomeServe to show up.
Comment by Borius Junior
Date: 13/10/2009 I have Boiler Cover with Homeserve, they couldn't send an engineer on a Bank Holiday! When the engineer did come, he phoned asking for directions and then abandoned the call because he couldn't get a parking space outside my house!
Comment by Richard London
Date: 14/4/2009 Homeserve are rubbish! Zero customer service and their contractors (Storm) are just as unprofessional and unreliable. We have had 15 missed appointments for reasons ranging from misdiagnosis of the problem, simple failure to turn up and inability to order in the correct part.
Comment by Travel Monkey
Date: 14/1/2009 I agree. I find Homeserve great. They sorted out a leaking radiator the day before we went on holiday. Great insurance for peace of mind. Have you ever tried to find a plumber to come out on Easter Sunday/Monday???
Comment by Cristina
Date: 24/3/2008 I can only find one bad review of Homeserve, I know they have there own plumbers and you must have just got a duff sub-contractor. I have been very pleased with Homeserve. If you have had a number of drainage claims it sounds as if your drains are in poor condition, might be worth replacing them?
Comment by kev
Date: 19/1/2008
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(17 votes)
