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Home >> Car Insurance Reviews >> Swift Cover Motor Insurance Policy

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Review of Swift Cover Motor Insurance Policy

Submitted by D Fairhurst
Review Added: 17/11/2007 - Visitor Rating: 3.00 3.00 (1 votes)


Review Categories:
Car Insurance

Customer Review Comments:

I had an idiot drive into the back of me and from the moment I spoke to Swift Cover  the service was outstanding.

Considering they do not have any call centres they answered my call very quickly and I was dealt with by a very helpful person who explained everything in simple terms then emailed me everything as well. I was even surprised when I got text messages with updates from the garage carrying out the repairs (this can get very annoying, however).

The only issue I had was that the idiot’s insurance company (Norwich Union) would not say he was to blame so had to pay my excess, no surprise as I was insured with Norwich Union before and it took months to get a letter proving that I was accident free. The good news the guys from Swift Cover got it back for me within two weeks of me getting my car back.

As a call centre worker I just feel dirty dealing with Swiftcover as they call me a chicken but were the cheapest – but having dealt with them after my accident I have been impressed with a commendable job by knowledgeable and helpful people.


Good Points: Helpful and thorough
Bad Points: None
Customer Service Rating: 5/5
Value for Money Rating: 5/5
Overall Rating: 5/5
Made a Claim? Yes
Recommended? Yes

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All comments in this review are the opinion of D Fairhurst and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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