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Home >> Car Insurance Reviews >> Norwich Union Simple Cover Car Insurance

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Review of Norwich Union Simple Cover Car Insurance

Submitted by Mrs Penketh
Review Added: 26/11/2007 - Visitor Rating: 0.00 (0 votes)

Review Categories:
Car Insurance

Customer Review Comments:

I booked my insurance online for convenience and speed. I purchased a policy with Norwich Union simple cover, on a thursday at 6 o'clock pm, paying in full immediately.

On the same evening I tried to book my tax online but the database was not updated which meant I could not purchase a tax disk, (until the system shows that my car is actully insured). When I contacted the company by phone they said it takes 2 to 3 days for the system to be updated, which was not mentioned anywhere in the booking proceedure. I have just tried again, three days after my payment was made and I still cannot have my car taxed as the system is stil not showing my car as insured. This means my car has already been insured for three days plus and I still cannot drive it off of my drive because it cannot be taxed until Norwich Union update their system.

I have found this really disappointing as the reason for booking online was for speed. If I had had booked in the office instead of online I would have been driving my car by now. Be carefull and don't expect to be on the database for a while. So much for the convenience of cyberspace and speed. In this day and age Norwich Union should get with it and update the systems regularly! ! !

Good Points: Cheap
Bad Points: Not so convenient
Customer Service Rating: 2/5
Value for Money Rating: 2/5
Overall Rating: Please Select
Made a Claim? No
Recommended? No

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All comments in this review are the opinion of Mrs Penketh and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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