Customer Review Comments:
Absolute rubbish, they have no intention to deal with anything that normal people consider an emergency.
Over the last 2 years I have called them out twice. The last occasion was a simple defect, the ball valve in the hot water storage tank in the loft failed and water was coming out of the overflow. A simple replacement of the ball valve, £10 and 15 minutes. Phoned them and told them that I had turned off the water at the mains. Reply !!! call a plumber as because I had turned the water off it was not now an emergency even though I had no water. Had to call a local plumber, £70 !!!
An absolute waste of time.