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Review of Paymentshield Buildings Insurance

Submitted by Jayne Poole
Review Added: 10/2/2008 - Visitor Rating: 3.50 3.50 (4 votes)


Review Categories:
Home Insurance

Customer Review Comments:

We were burgled on a Friday evening (7.12.07) and on Saturday I rang PaymentShield's Home Emergency Service to inform them and to ask them to arrange to come and make the house secure.

Whilst on the call I was asked a number of questions one being had we made a claim before. I said yes but not on this house and not with them - a bike had been stolen a couple of years ago. To this the person on the phone said he had no record of this and did not have access to our records as it was a Saturday so could not help us right now. He said he would check on Monday and call back indicating we may not be insured.

This was no good at all - the house needed securing immediately and to cap it all no one actually ever rang back.

To add insult to injury today (10.02.08) someone from Royal and Sun Alliance called to tell me the file was still open and could they now close it!!


Good Points: none
Bad Points: Terrible service
Customer Service Rating: 0/5
Value for Money Rating: 3/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No

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The comments in this review are the opinion of Jayne Poole and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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