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Review of Homeserve GB Domestic Repair Service

Submitted by Lee
Review Added: 6/3/2008 - Visitor Rating: 5.00 5.00 (1 votes)


Review Categories:
Home Insurance

Customer Review Comments:
Wish I could find something good to say about Homeserve, but unfortunately can't.

Had issues with our home heating system. Called Homeserve who put the call out to a third party (not sure who). Called them again 2 days later to be told that I was not in when the engineer visited and I had missed the pre-appointed time. No appointment time had been arranged *AND* I had been in all day.

Took 4 calls on a Saturday to try to get somebody to attend to the problem and had a continual battle to persuade them I was not going to wait until Monday, 4 days after the problem was reported.

Submitted a formal complaint to Homeserve, as yet (6 days later) no reply to emails or phone calls.

Engineer finally came, fixed problem and I had heat for all of half a day before the same problem re-occurred in addition to a new fault of a leaky radiator.

Now been almost a week without reliable heating and am still waiting.

Good Points: None
Bad Points: Bad customer service, bad engineers assigned to fix the problem.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Lee and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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