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Review of Fonesafe Mobile Phone Plan

Submitted by J Ratcliffe
Review Added: 4/3/2008 - Visitor Rating: 0.00 (0 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:
My first experience of Fonesafe - not good. As someone has previously stated (just a shame I did not read this review before taking out the insurance), I bought a phone from TMobile for my daughter and expressly told them that the phone was for her and that it needed to be covered for EVERYTHING. Probably was but only if I was using it - just found that out when making a claim.

Terrible service and dismissed out of hand - am reverting back to TMobile so fingers crossed.

Will be reporting them to the Insurance Ombudsman - they have said they are nothing to do with TMobile - yet every communication from them has TMobile on the headed paper! Work that one out.

Good Points: Haven't found any yet
Bad Points: Everything so far.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? No
Recommended? No
Company Website:

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The comments in this review are the opinion of J Ratcliffe and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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