UK Insurance Index JS Mobile Phone Insurance
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of Fonesafe Mobile Phone Plan

Submitted by Mrs E
Review Added: 16/3/2008 - Visitor Rating: 5.00 5.00 (3 votes)


Review Categories:
Mobile Phone Insurance

Customer Review Comments:

When I took out this insurance they provided me with a document & booklet which stated 'Relax. You're now covered'. This is probably true until you try to make a claim.

'Step 3' of the claim process as stated in the fonesafe booklet, says you need the following info when making a claim by phone:-

  • Policy ref number
  • Payment method for excess
  • Time & date of incident, and time phone was blacklisted
  • Crime reference Number & name of Police Station.

When I rang fonesafe - after having it blacklisted, and had a visit from the police - all within about 2 hours of it being stolen - I was told I needed to send them a copy the the STATEMENT I had given the police. I explained that nowhere in my policy does it request that, but that I needed to quote the crime ref no. and I had just done that.

'Fonesafe' said I could be making the number up so it wasn't sufficient! He was VERY rude. On top of being burgled, how is this treatment 'Peace of Mind' which is what the policy offers! When after making MANY phone calls to fonesafe, they agreed to replace my phone, they sent me one which was neither similar to my stolen phone, or acceptable. Again, I had a nightmare.

Now with Intec - who were EXTREMELY rude. One 'lady' said "I'm sorry Mrs E but the phone we've sent is the direct replacement for the one you had stolen and if you're not happy with it there is nothing we can do" then she hung up without giving me the chance to reply. I eventually returned the phone to Intec, had my £25 excess refunded, and made the claim through the T Mobile shop who were extremely helpful and more or less gave me a phone of my choice.

It is very clear that their policy is to 'Not pay out'! However, if you have, and are trying to make a claim - stick to your guns and don't give up trying to claim what you've no doubt already paid for with the monthly insurance premiums!!


Good Points: Absoulutely none
Bad Points: Too many to name
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

See all Phonesafe Insurance reviews

Add your Phonesafe Insurance review


comments about this review

Comments about this review:

 Add a Comment

share this review

Share this review:



rate this review

Rate this review:


Please rate this review of Fonesafe Mobile Phone Plan
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Mrs E and do not represent a positive or negative judgement by UK Insurance Index of the mobile phone insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
MobileInsurance.co.uk
Helpucover Gadget & Mobile Phone Cover
MyGadgetBuddy Gadget Insurance
TalkCover Mobile Phone Insurance
Mobile Phone Protect Insurance

latest reviews LATEST REVIEWS
Insurance2go Mobile phone insurance (iphone)
Tesco Mobile Phone Insurance
Geek Squad Mobile Phone Insurance
JS Insurance Iphone Cover
Lifestyle Services Group Mobile Phone Insurance

latest articles LATEST ARTICLES
Are you covered and don't realise it?
Don't Just Accept Your Car Insurance Renewal Quote
Five Steps to Cheap Car Insurance Premiums
A Way to Save Money on Your Car Insurance



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.