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My heating has not been working since March, they are demanding £100 for a no fault call out before they will look to see if there is anything wrong. Not sure where I will go with my complaint now - I am waiting for TS to let me know but seems a bit pointless if they have gone out of business.
Comment by Guy Beattie
Date: 20/5/2009 I understand that Coverheat have now ceased trading. In some ways this is a good thing although it makes it harder to get any money owed back. My experience of dealing with them rated a 0 / 10 on all counts.
Comment by Alan Collett
Date: 26/4/2009 I have had nothing but problems with CoverHeat, they have taken my money and now refuse to answer my emails, phone calls or letters. I am in the process of taking them to court. Just Google CoverHeat and you will find out that they are being investigated by West Sussex County Council trading standards. I now have a policy with British Gas.
Comment by Matt C
Date: 8/2/2009 Coverheat are dreadful at customer service. Their phone operators are surly and defensive I've sat in all day waiting for my boiler to be serviced - no call, no phone to say they aren't coming. Customer service department not a bit interested. Luckily for me my contract is just coming up for renewal, so I shall be cancelling my contract with Coverheat and shopping around.
One company that will not be surviving the recession I think!
Comment by Liz Robinson
Date: 8/1/2009 I pay direct debit and at the start of the 2nd year they sent out a renewal and said did not have to do anything as they would continue taking money. However on the service I said to the independent service engineer that there seemed to be a problem with the hot water, he said a diaphragm needed changing. Contacted coverheat and they just fob you off, the heater is for an 83 yo woman.
Comment by Pete Jasper
Date: 9/12/2008 After purchasing the U Save plan last November I have had nothing but problems with this company STAY CLEAR. My case is now with Trading Standards.
Comment by Ken Kelly
Date: 3/12/2008 This is by far the worst company I have ever dealt with. If anybody is looking for boiler cover do not, and I stress again, do not go with this very bad company. They do not cover you for anything. I have recently complained to the FOS and taken my complaint to Trading Standards and Watchdog. Thats how bad it is.
Comment by Rav Bains
Date: 15/4/2008
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(21 votes)
