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Review of Homeserve Comprehensive Home Repairs/Heating

Submitted by Helen Fruin
Review Added: 30/3/2008 - Visitor Rating: 5.00 5.00 (2 votes)


Review Categories:
Home Insurance

Customer Review Comments:

Appalling service - we have a so called comprehensive policy (bundle 1) for all eventualities - but after 10 days, numerous calls to chase up, broken promises for call outs to repair, several mis-diagnoses of the problem (n-power, one of the contractors they used, were particularly poor), we are still without heating.

Apparently we are not covered from where the gas supply enters the house up to the boiler (and we are talking about a worcester boiler only 5 years old) - if it leaked, we would be covered, but because it is a lack of pressure (transco our gas supplier have inspected and have refuted this) we are allegedly not covered.

Have given up - have contacted our original gas fitter and will continue to do so for any other problems and will cancel this inept, unreliable and deeply disappointing service.

Cold and annoyed from Liverpool!


Good Points: none
Bad Points: policy does not cover what it suggests, inefficient service
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Helen Fruin and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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