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Review of Animal Friends Pet Cover

Submitted by Katherine
Review Added: 9/7/2008 - Visitor Rating: 4.00 (2 votes)

Review Categories:
Pet Insurance

Customer Review Comments:

Apart from all the letters back and forth from AFI and E and L in regard to AFI changing the underwritters no problems - bit of a slanging war going off at the moment - I have opted to stay with AFI for the time being.

I just hope that they are the non profit organisation that thye say they are.


Good Points: they insure older animals
Bad Points: Over 8 and you have to pay an excess and 35%
Customer Service Rating: 5/5
Value for Money Rating: 4/5
Overall Rating: 4/5
Made a Claim? Yes
Recommended? Yes
Insurer Website:

See all reviews for Animal Friends Insurance

comments about this review

Comments About this Review:

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If you walk your dog off the lead on footpaths or bridleways, they will not cover you if your dog runs off into a road and is hit by a car. This happened to us. To top the loss of our beautiful dog, they have refused to pay stating it says in their policy all dogs must be kept on a lead when on a highway. The definition of highway includes bridleways and footpaths. Appalling.
Comment by Jacqui Palmer
Date: 8/5/2010


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The comments in this pet insurance review are the opinion of Katherine and do not represent a positive or negative judgement by UK Insurance Index of the pet insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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