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Review of NIG Motor Policy

Submitted by Chris
Review Added: 18/8/2006 - Visitor Rating: 4.09 4.09 (11 votes)


Review Categories:
Car Insurance

Customer Review Comments:
In March 2006 I was involved in a minor accident which resulted in a collision of wing mirrors. Although the other party was at fault (they were on my side of the road) I had no witnesses and therefore I could not claim no fault on my part.

I initially received communication from NIG but then no further correspondence or contact was made my NIG.

I have phoned NIG on several occasions to progress the claim only to be met with an uninterested response and a promise that they will check the current situation with the other party's insurer and then come back to me. To date I have received no progess from NIG either in writing or verbally.

Good Points: Cheap but you get what you pay for!!
Bad Points: Customer Service
Customer Service Rating: 1/5
Value for Money Rating: 3/5
Overall Rating: 2/5
Made a Claim? Yes
Recommended? No

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Yes I agree - I have experienced exactly the same service and have complained to the MD, to whom I sent the letter to 10 days ago and have yet not even received an ackowledgement! In our case, the third party have admitted full liability and we only need NIG to settle up with the finance company. I will never use any company that are associated with NIG and would rather pay a higher premium.
Comment by claire
Date: 6/5/2008


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All comments in this review are the opinion of Chris and do not represent a positive or negative judgement by UK Insurance Index of the car insurance company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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