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Review of PaymentShield Mortgage Protection

Submitted by A. Greenwood
Review Added: 23/11/2008 - Visitor Rating: 3.19 3.19 (16 votes)


Review Categories:
Health Insurance

Customer Review Comments:

I have been paying my premium to Payment Shield for several years.

Last July I was made redundant and decided to make a claim against my policy. The company wrote back asking me to fill in a very lengthy form including two sections that had to be completed by my previous employers and the jobcentre. I did everything they asked and sent the form back.

They replied by saying they now wanted another form from the jobcentre, by now I was on a full time training course (which I am paying for myself), I had to take time off to visit the jobcentre to get the extra form.

I sent the form off and a few days later they replied and said that they couldn't pay me any money because I'm on a training course !!! (The one I'm paying for out of my own money!!!)

Very bad experience.


Good Points: none
Bad Points: Unfriendly and unhelpful
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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comments about this review

Comments about this review:

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After pay my premium for 10 years I got breast cancer. Because I was going through ops and treatment etc I didn't make my claim until 10 months later. After the stress of jumping through hoops being treated like a criminal for putting in a late claim I am told they are not paying me. The reason why - the company I worked for when I went off sick ceased trading while I was off sick, I could provide all wage slips p45 etc BUT as I was paid a salary not by the hour my wage slip stated I am told I only worked 1 hour per week and as there was no company to back this up. Payment Shield have used this not to pay out.
Comment by diane
Date: 15/11/2013

I filled the lenghty form and now they have rejected my claim saying I was self-employed and the company is still trading. I was made redundant by my fathers company and had no choice in the matter. I was employed by a company - I was not self employed but their definition is in the small print.
Comment by Selby Stocks
Date: 24/3/2010

I was made redundant in Oct. They said I have pay in leiu however you spell it. Then there are 30 days waiting and now they want another form from the job centre. Do I have any real chance of it being paid I wonder? I did not start paying this so that I had to wait 3 months before they pay out, I was made redundant on SAID day so therefore that is when they should pay it. They are happy to take your money each month for years though!!!
Comment by Petitevamp
Date: 7/12/2009

I have also had trouble with Paymentshield. I understand their need for lengthy forms and proof but, after all that, they have refused to pay out saying I resigned or took voluntary redundancy. I did neither of those things. In fact I was part of a small, failing company and was terminated without pay because the company had no money.
Comment by David Heaton
Date: 17/9/2009

l have also atempted to make a claim but they have me jumping through hoops, forms don't conform, etc. Timewasting so they hope you will give up. Am l missing something? l have been made redundant, what concern is it of theirs if l do or do not claim from the jobcentre? My agreement is with them, not a third party. Any excuses to avoid paying out.
Comment by mary hunter
Date: 5/5/2009


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The comments in this review are the opinion of A. Greenwood and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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