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Review of PaymentShield Mortgage Protection

Submitted by A. Greenwood
Review Added: 23/11/2008 - Visitor Rating: 4.37 (8 votes)

Review Categories:
Health Insurance

Customer Review Comments:

I have been paying my premium to Payment Shield for several years.

Last July I was made redundant and decided to make a claim against my policy. The company wrote back asking me to fill in a very lengthy form including two sections that had to be completed by my previous employers and the jobcentre. I did everything they asked and sent the form back.

They replied by saying they now wanted another form from the jobcentre, by now I was on a full time training course (which I am paying for myself), I had to take time off to visit the jobcentre to get the extra form.

I sent the form off and a few days later they replied and said that they couldn't pay me any money because I'm on a training course !!! (The one I'm paying for out of my own money!!!)

Very bad experience.


Good Points: none
Bad Points: Unfriendly and unhelpful
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No
Insurer Website: www.paymentshield.co.uk

See all reviews for PaymentShield Insurance


comments about this review

Comments About this Review:

 Add a Comment

I was made redundant in Oct. They said I have pay in leiu however you spell it. Then there are 30 days waiting and now they want another form from the job centre. Do I have any real chance of it being paid I wonder? I did not start paying this so that I had to wait 3 months before they pay out, I was made redundant on SAID day so therefore that is when they should pay it. They are happy to take your money each month for years though!!!
Comment by Petitevamp
Date: 7/12/2009

I have also had trouble with Paymentshield. I understand their need for lengthy forms and proof but, after all that, they have refused to pay out saying I resigned or took voluntary redundancy. I did neither of those things. In fact I was part of a small, failing company and was terminated without pay because the company had no money.
Comment by David Heaton
Date: 17/9/2009

l have also atempted to make a claim but they have me jumping through hoops, forms don't conform, etc. Timewasting so they hope you will give up. Am l missing something? l have been made redundant, what concern is it of theirs if l do or do not claim from the jobcentre? My agreement is with them, not a third party. Any excuses to avoid paying out.
Comment by mary hunter
Date: 5/5/2009


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All review comments are the opinion of the individual reviewers and do not represent a positive or negative judgement by UK Insurance Index of the companies or policies reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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