Two claims made. The first they would not pay despite the problem being outside my control and provable. If it was not for the fact that I dealt with two separate people over several weeks and confusion was created, this genuine claim would not have been made.
The second was due to my direct debit not being taken. They tried twice without success then cancelled my insurance, at no time did they contact me so that I could put the problem right. I thought under the direct debit guarantee they were obliged to inform you. I now have a SIM Card and no phone.
I lodged a complaint with their phone operative 10 days ago but have since heard nothing. The complaint was not lodged with confidence knowing my past dealings.
Lifeline prove that honesty and following the rules does not pay.