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Review of Halifax Homeserve Home Emergency Cover

Submitted by Richard Smith
Review Added: 12/1/2009 - Visitor Rating: 3.33 3.33 (3 votes)


Review Categories:
Home Insurance

Customer Review Comments:

My central heating failed on new years day. I rang and was told that I could not be confirmed as a customer due to it being a bank holiday so I would have to pay for an engineer visit. However, this could not be done the same day and would have to await next day service.

I pointed out that this was an emergency helpline; they denied that. I read the policy schedule to them which describes the service as home emergency help. They said that they would only ever offer next day service for this type of fault.  The person I spoke to was arrogant and refused to allow me to talk to a more senior person.

I found a local engineer who came within and hour and fixed the fault for £35. I still await a refund of the £99 I had to pay to organise a visit from the Homeserve engineer who was cancelled when I got it fixed.

Utterly appalling service.


Good Points: None
Bad Points: Poor response to call, lack of knowlege of own product, poor service standards
Customer Service Rating: 1/5
Value for Money Rating: 1/5
Overall Rating: Please Select
Made a Claim? Yes
Recommended? No

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The comments in this review are the opinion of Richard Smith and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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