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Review of CoverHeat Central Heating Cover

Submitted by A Sibley
Review Added: 14/1/2009 - Visitor Rating: 3.00 3.00 (3 votes)


Review Categories:
Home Insurance

Customer Review Comments:

Do not deal with this company ever... I made the mistake of doing so and have been regretting it for the last 3 months.

They're great at first... they came out ot do the annual service & that was fine. When my boiler started leaking, they sent someone out the next day; he was very polite and told me he needed to order a new part.

And that's where it all went wrong! I didn't hear anything back from them and whenever I called all they did was tell me someone would call back (and they never did). When I asked for the address to complain too, I was given the email address far too readily for my liking.

Unsurprisingly, my complaint received no response other than their automated reply. A second complaint has also elicited no response so far, but I'm not giving up!

I am now cancelling this policy and taking one with a reputable company who may actually fix my boiler.

Please don't take out a policy with CoverHeat... cheap prices mean no service.


Good Points: None
Bad Points: Complete lack of call-backs and communication.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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This 'unpleasant' company is currently under investigation by West Sussex Trading standards as a result of consumer complaints. Reputable comparison sites such as moneysupermarket.com and Uswitch are no longer endorsing them. I would suggest typing beware coverheat into any search engine for further evidence about how wonderful this company is....
Comment by Downwithscuzzers
Date: 22/2/2009


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The comments in this review are the opinion of A Sibley and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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