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Review of Cover Heat Central Heating Cover

Submitted by Gillian Dawson
Review Added: 17/1/2009 - Visitor Rating: 3.50 3.50 (4 votes)


Review Categories:
Home Insurance

Customer Review Comments:

I rang the company at 21.00 to call for an engineer only to be told that it would be e mailed to the allocaion team and to expect a call back.

I rang the next moring at 10 am only to be told the same and I have rung again tonight at 19.00 only to be told that you cannot speak to the allocation teams and that there are no supervisior to talk to and that all I can do is wait for a call!!!

With a very sick premature baby in the house what is the use of paying for this cover if they do not even bother to ring you back!


Good Points: NONE
Bad Points: NO SERVICE WHEN YOU NEED IT
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

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I had similar experience some 2 months ago and I ended up having my friend to fix the fault for me at a reduced rate. My complaint emails were never acted upon and I never heard from them since. Spread the word.
Comment by michael
Date: 21/4/2009

I'm not surprised - made an appointment for an engineer to carry out annual service in Feb, waited in 6 hours, no visit, no phone call, no apology not even a response to my email to complaints department.
Comment by Leslie Thompson
Date: 26/3/2009


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The comments in this review are the opinion of Gillian Dawson and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
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