I had similar experience some 2 months ago and I ended up having my friend to fix the fault for me at a reduced rate. My complaint emails were never acted upon and I never heard from them since. Spread the word.
Comment by michael
I'm not surprised - made an appointment for an engineer to carry out annual service in Feb, waited in 6 hours, no visit, no phone call, no apology not even a response to my email to complaints department.
Comment by Leslie Thompson