UK Insurance Index HomeProtect
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Review of HomeServe Kitchen Appliance Protection

Submitted by Elle
Review Added: 11/2/2009 - Visitor Rating: 2.00 2.00 (5 votes)


Review Categories:
Home Insurance

Customer Review Comments:
My washing machine needed a replacement door seal which took Homeserve three weeks to fix and the engineer then told me not to use it for 24 hrs as he'd got water inside it and it needed to dry out. Then, surprise, it packed up completely a few weeks later and was told it needed new motor and circuit board. I then had the usual weeks of phoning for updates, writing letters etc to find out what was going on.

Their own staff told me that repairs should be carried out within a week but nobody would do anything to hurry it up. Said they don't investigate complaints until AFTER appliance is fixed. Tried to have it fixed myself but was told would be cheaper to buy new machine.

After 6 weeks bought a new machine as they still couldn't tell me when parts would arrive. They finally phoned after 8 weeks to say parts had arrived! Told by them to send invoice but they have just refused to pay out.

The stress is unbelievable in dealing with them. They said in their online documents that most repairs carried out within 2 days but when I wrote and pointed out that their engineer doesn't even visit within 2 days, they removed it from website and are now denying all knowledge.

Good Points: None
Bad Points: Lengthy wait for repairs, poor customer service, shoddy work, lack of response.
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Add your review


comments about this review

Do you agree with this review?

 Add Your Comment

Better to go with general and domestic. Slightly more pricey but they answer their phone in a timely fashion and get someone out to you the next day. Most the time its an engineer from the company that made the appliance. I regret using Homeserve.
Comment by Kamlesh
Date: 22/12/2009


share this review

Share this review:



rate this review

Rate this review:


Please rate this review of HomeServe Kitchen Appliance Protection
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Elle and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
UKinsuranceNet Home Insurance
Age UK Home Insurance
Protect Your Bubble Home Insurance - 25 cash back*
Policy Expert Home Insurance Comparison
Staysure Home Insurance

latest reviews LATEST REVIEWS
Domestic and General Washing Machine Cover
Key Connect Home Insurance
Warranty Shop Home Appliance Cover
RIAS Contents Cover
Homeserve Boiler Cover

latest articles LATEST ARTICLES
Home insurance complaints what you can learn from others misfortune
What happens when an insurer won't pay your home insurance claim
Home contents insurance - limit your risk with the right cover limit
Are you a victim of the home insurance postcode lottery?
Will a flood leave your home insurance high and dry?



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.