UK Insurance Index
search advanced search
all categories ALL CATEGORIES
A-Z Categories

popular categories POPULAR CATEGORIES
Car Insurance
Home Insurance
Life Cover
Mobile Phone Cover
Pet Insurance
Travel Insurance

directory categories DIRECTORY CATEGORIES
Business
Event
Health
Home & Property
Insurance Brokers
Life & Protection
Marine
Motor
Non UK Insurers
Pet & Animal
Personal Possessions
Specialist Cover
Sport
Travel

review categories REVIEW CATEGORIES
Business
Car & Motor
Health
Home
Insurance Companies
Life Cover
Motorcycle
Pet & Animal
Possessions
Sport
Travel

article categories ARTICLE CATEGORIES
Business
Car & Motor
General
Health
Home & Property
Insurance Awards
Insurance Guides
Life Cover
Pet & Animal
Travel

news categories NEWS CATEGORIES
Business News
Car and Motor News
General News
Health News
Home & Property News
Life Cover News
Pet and Animal News
Travel News


Home >> HomeServe Plumbing and Drainage

Write a Plumbing and Drainage Review Write a Plumbing and Drainage Review


Review of HomeServe Plumbing and Drainage

Submitted by Elle
Review Added: 11/2/2009 - Visitor Rating: 4.29 4.29 (7 votes)


Review Categories:
Insurance Companies

Customer Review Comments:
Thames Water diagnosed leak. Contacted Homeserve and two guys came out and spent well over an hour looking for the stopcock. Even went into my loft although I told them I didn't have a boiler in the loft! Left, saying I had no leak.

Thames Water wrote me a strong letter and then sent out two engineers to prove I did have a leak. Homeserve came out again, excavated in my garden, didn't find leak and said they'd reinstate excavation within a week. Immediately they left, I had no hot water. Homserve denied all knowledge and plumbers denied they did any excavation!

Paid £290 to have boiler fixed and independent report saying Homserve caused problem. They refused to reimburse until I eventually found piece of paper plumbers gave me which proved that they had indeed excavated. I now have similar problem with Appliance Protecton where I believe their engineer caused another problem, they didn't get a part until 8 weeks had passed by which time I'd bought a new machine. I'm now going to have to go down the small claims court route too. Think I'll point the judge in the direction of these customer reviews.

Good Points: None
Bad Points: Incompetent & untruthful contractors who Homeserve believe over the customer
Customer Service Rating: 0/5
Value for Money Rating: 0/5
Overall Rating: 0/5
Made a Claim? Yes
Recommended? No

Add your review



comments about this review

Comments about this review:

 Add a Comment

The comment you make about homeserve believing there contractors over the client is so true. The contractors I had were so incompetent. They spent 5 mins looking at a job and left saying it all had to be rewired which was not the case. They even offered to get a price for me for loads of work that was unnessesary. I ended up paying an local contractor a small fee to fix the boiler problem.
Comment by e billinghurst
Date: 4/6/2010


share this review

Share this review:



rate this review

Rate this review:


Please rate this review of HomeServe Plumbing and Drainage
between 0 and 5 with 5 being top.
All ratings received for this review.

The comments in this review are the opinion of Elle and do not represent a positive or negative judgement by UK Insurance Index of the company or policy reviewed. Whilst all comments are checked for compliance with our submission rules and guidelines we are unable to confirm any of the customer experiences documented. Please bear in mind that any negative reviews may be outnumbered by many more satisfied customers.
latest listings LATEST LISTINGS
Ageas Insurance
Wesleyan Assurance Society
Equity Red Star
Zenith Insurance
Phoenix Life

latest reviews LATEST REVIEWS
Tesco Mobile Phone Insurance
Holiday Extras Ultimate Premier Cover, underwritten by travelclaimsservices
Domestic and General Printer Cover
HomeServe Boiler Insurance
HomeServe Plumbing Emergency Cover

latest articles LATEST ARTICLES
Getting the best value GAP insurance
Protection insurance firm warns of policy confusion
Insurers pressure customers to take bargains while they can
Flood insurance talks still unsettled
Speed awareness courses have hidden cost



Home | Privacy & Cookies | Terms of Use | Contact | Submit Site | Advertisers

Page protected, do not copy

This website uses cookies to ensure a reliable browsing experience. If you continue to use this website you are consenting to us using cookies in this way. To find out what cookies are, which ones we use and why we use them please click here.

Copyright © 2017 UK Insurance Index. All rights reserved.
All directory listings, articles and reviews are provided as information only and do not constitute advice or a recommendation of any product or provider. If you use these insurers, we take no responsibility and give no guarantees, warranties or representations, implied or otherwise, for the content or accuracy of these third-party web sites or companies. If you have any doubts you should consult an authorised independent financial adviser for advice based upon your individual needs and circumstances. A database of advisers in your area is available at www.unbiased.co.uk.